Refund & Return Policy
Your trust is important to us, and we maintain strict quality standards.
Eligible Returns
- Product received is damaged
- Wrong item delivered
- Item missing from the package
Return Request Window
Please notify us within 48 hours of delivery with clear photo/video proof at:
📧 care.jollypositive@gmail.com
Non-Returnable Situations
- Opened or used products
- Products without original packaging
- Returns requested due to change of mind
Refund Timeline
Once the return is approved and received, refunds are processed within 5–7 business days to the original payment method.
